Terms and Conditions

Contract

This contract is between the person completing the online booking and payment, all members of their group, (You) and Faldingworth Farm Retreats (We). The contract is subject to the following booking terms and conditions and applies to all members of the booking. Failure to comply with these terms may lead to termination of the contract & loss of the booking.

Booking Policy

When you book a stay with Faldingworth Farm Retreats, we must receive the full payment of the total cost of your holiday. Currently, we are unable to offer a deposit policy. When booking a stay through the website, the prices are based on a 3-night stay, if you wish to book a longer stay, please contact us for a discounted price. In the event that you book a stay longer than 3 nights through the website without contacting us first, please contact us immediately for us to offer a discount or refund. When booking your stay a "Damage Deposit" charge will be added, however this will be refunded back to you providing no damage has occurred to the property after your stay. Following an inspection of the property, you will receive an email regarding the refund. The lead name of the booking must be 25 years old or older.  The property owners reserve the right to refuse a booking without giving any reason.

Cancellation Policy 

If you need to cancel your stay, please contact us via the website or email.  If you cancel your stay anytime up to 1 week before your arrival date, you will be charged 20% of your total booking payment, the remaining amount will be refunded back to you. If you cancel less than one week before your stay, you will be charged 75% of your total booking payment. In the case of a no-show, you will be charged the full amount paid for your stay.

If you have to cancel your booking due to UK government public health measures meaning you are required not to travel to the accommodation or Faldingworth Farm Retreats have to cancel your stay due to government restrictions you may choose to transfer your booking to a new date subject to availability.

In the unlikely event that we have to cancel your stay for reasons other than mentioned above, we will issue you a full refund.

We strongly recommend guests take out their own travel insurance.

Number of Guests

The number of persons using the lodge at any time must not exceed 8 unless specifically agreed with the owner. The number of persons using each shepherd hut at any time must not exceed 2 unless specifically agreed with the owner. Only those people named on the booking form can occupy the property.

Arrival and Departure Time

Entrance to the property is from 4pm on the day of arrival and guests are required to vacate the property by 10am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests. Guests are expected to leave the property in the same clean condition as when they arrived.

Policy for Pets and Smoking

Pets and smoking are strictly prohibited on the premises and will result in immediate termination of occupancy and forfeiture of all payments. Any damage or extra cleaning caused by pets or smoking will be charged to the guests.

Breakages

If there have been any breakages during your stay, we would be grateful if you could replace them or advise us before you leave. The accommodation will be inspected at the end of the holiday, and you may be charged for any loss or damage found.

Cleaning

The owner reserves the right to make a charge to cover additional cleaning costs if the holidaymaker leaves the property in an unacceptable condition.

Termination of Stay

We reserve the right to terminate the booking without notice and without refund if you or members of your group are believed to be conducting unreasonable behaviour or not treating the property with due respect.

Liability

The use of the accommodation and its facilities is entirely at the user’s risk (including members of their group) and no liability can be accepted for injury, loss or damage to users or their belongings (including vehicles). The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds including hot tub.

Circumstances beyond our reasonable control

In very rare circumstances, we may not be able to provide the accommodation you have booked, for reasons beyond our reasonable control. For example, if our accommodation is affected by adverse weather conditions and unable to open, or if in the event of a pandemic, government guidelines advise that you may pose a health risk to other guests or staff. In this event, we would be entitled to cancel your booking immediately. We advise all guests to take out the necessary travel insurance to protect against such losses when booking a holiday.

Miscellaneous

The property owners reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.

The client may in no circumstances re-let or sub-let the property, even free of charge.

Children under 18 must be supervised by their parents/guardians at all times.

The internet connection is available (at no extra cost) subject to technical availability.

Whilst every endeavour is made to provide an accurate description of the property, some changes are likely to occur occasionally, and the holidaymaker cannot claim any refunds for such discrepancies.

Complaints

Any problem or complaint that the holidaymaker may have concerning their holiday must be reported straight away to the property owners, who will endeavour to put matters right.

We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

 

 

Hot Tub Agreement – Conditions of Use

Guests must read through and comply with the Conditions of Use for the Hot Tub, and all reasonable care must be taken. You and your party are responsible for your own safety, and guests use the Hot Tub at their own risk. If the Conditions of Use are not followed, we reserve the right to close the Hot Tub with immediate effect for safety reasons.

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• Pregnant women should consult their doctor prior to using the Hot Tub

• Any guests taking medication should seek the advice of their doctor before using the Hot Tub.  In particular, medication which may cause drowsiness, or affect blood pressure, circulation and heart rate.

• Guests suffering from heart disease, obesity, high or low blood pressure, skin conditions, cardiovascular or circulatory conditions, or are subject to fits, should not use the Hot Tub without prior consultation with their doctor.

• Guests use the Hot Tub at their own risk. We do not accept liability for any illness or injury incurred during use. Guests with medical conditions, who are in any doubt about their suitability to use the Hot Tub, should always seek the advice of their doctor prior to use.

• Due care and attention should be taken on the decking and steps around the Hot Tub area, as they can become slippery when wet. We accept no liability for any slips, trips or falls due to such conditions. 

• Care must be taken when entering the Hot Tub, using the steps provided. No climbing or jumping in over the edges is permitted.

• Guests are advised to shower before using the Hot Tub.  Makeup, deodorants, moisturisers etc. reduce the effectiveness of the Hot Tub sanitizer which disinfects the water. Please tie back long hair to keep out of the water as much as possible.

• Please ensure feet are clean prior to entering the water, and that no mud, grass or foreign bodies enter, to ensure optimum performance of the Hot Tub.

• It is advisable to rinse swimwear in cold water, rather than detergents, which can affect the pH of the water.

• Eating, consuming alcohol and smoking are not permitted whilst in the hot tub.

• No glass is allowed around the hot tub area. Please use the plastic glassware provided.

• The use of mobile phones or any other electrical appliances is not permitted in or around five feet of the Hot Tub area.

• All jets/fountains and Bluetooth must be turned off when leaving the hot tub.

• Please ensure that the lid of the Hot Tub is removed and replaced correctly, as demonstrated in the information folder in your accommodation.

• Please refrain from using the hot tub if you have an existing skin condition – the chemicals used to sanitise the tub could worsen your condition.

• Children under the age of 12 are advised not to use the hot tub. For older children, it is advisable to check the temperature of the water prior to going in, and usage should be limited to 10 minutes at a time, with supervision at all times.

• The Hot Tub is programmed to a temperature of 37.5°C. which may fluctuate according to weather conditions. For temperatures above this, it is recommended that guests do not spend more than 15 minutes in the Hot Tub at any one time. It is advisable for guests to always check the temperature prior to entering the water.

• The maximum occupancy of the Hot Tub is six people in the lodge and two people in the shepherds’ huts. Please do not overload as this could cause damage to the unit. Any damage caused to the hot tub through noncompliance with the Conditions of Use will result in an additional charge.

• Although the property owners aim to have the Hot Tub available at all times, there may be periods when it is not possible, due to water changes, maintenance or repairs. Chemical checks for water maintenance will also be carried out daily to ensure maximum performance of the Hot Tub.

• The person making the booking agrees to cover any costs or damages for the owners of the Faldingworth Farm Retreats related to the use of the Hot Tub during their stay.